Delivery & Payment
Payment through all major CREDIT/DEBIT cards and Paypal
We accept payment through all major credit/debit cards (Visa, MasterCard, American Express) and Paypal. Our appointed payment gateway is Paypal and all transactions are done and completed on PayPal's Secure Online Payment Page for maximum security. Rest assured that we do not access or store any credit/debit card details as this is handled through Paypal. When payment is successful, we are notified by Paypal and will quickly proceed to dispatch your order.
We deliver within Singapore except for selected restricted zones and P.O. Box addresses. We provide free Standard Courier (with tracking) for orders above $50. Orders above $80 will be entitled to a free upgrade to Express Slot Delivery (with tracking). For orders under $50, we charge a delivery fee of $5 for Standard Courier (with tracking) or $8 for Express Slot Delivery (with tracking). We aim to ship out your orders within the next business day and the delivery lead time for Standard Courier is up to 3 working days and for Express Slot Delivery the lead time is 1-2 working days. There may be unexpected delays during festive periods where there are high loads.
You can request the following timeslots for Express Slot Delivery and our delivery partner will contact you before arrival.
- Before 9 am to 12 pm
- 12 pm to 3 pm
- 3 pm to 6 pm
- 6 pm to 10 pm
Please ensure that there is someone to collect the package at your designated address and timeslot to avoid delays and disappointment. Please make sure you have correctly entered your contact number so that we can contact you regarding the delivery of your order.
To ensure a smooth delivery, you are encouraged to provide an address where someone is able to receive the delivery at your desired timeslot. If we have attempted to deliver your order but there was nobody to sign/receive it, then our delivery partner will leave you a notification slip for you to call/email to arrange for re-delivery. For re-delivery of orders, there will be no re-delivery fee. However, if after 2 failed delivery, your order will be sent back to our office for self-collection. You can contact us at firstname.lastname@example.org for further assistance.