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Returns & Exchanges

Customer satisfaction is of the utmost importance to us, if for whatever reason you are not satisfied with or have changed your mind regarding your purchase, you can return the unopened or unused item to us along with the original invoice within 14 days of delivery for an exchange or refund.

To process your return, please contact us at customer@naturesmart.com.sg by providing your name, order number and a brief description of the problem. Our customer service representative will assist you in the process and provide you with a RMA number.

Please note we will not be able to process returned products without a RMA number and that return shipping will have to be borne by you. Alternatively, you can return the product at our office during office hours Monday - Friday, 9:00am - 5.00pm SGT.

We take pride in the quality of our products, however, if you believe the product you have purchased through our site is defective, please contact us at customers@naturesmart.com.sg and we will work with our manufacturers to help you investigate the matter.