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Terms and conditions of use

Personal Data Protection Act (PDPA)

Nature’s Mart treats your personal data seriously in accordance to the Personal Data Protection Act. By registering and signing up for our communication channels, you have willingly provided personal information such as your name, delivery address, email address and contact number which are used to respond to your orders, improve our site's features, customize your shopping experience and communicate with you. We will protect your personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.

We do not sell, share or trade customer information collected online with third parties unless for the specified purpose of providing our products and services to you. This includes using your information for payment processing companies and delivery companies where usage of the information is restricted on their end for the fulfillment of your transactions.

If at any time you wish to opt out of our communication materials, you can unsubscribe by using the option provided by the specified media or simply drop us an email at customers@naturesmart.com.sg.

Availability of Website & Features

Nature’s Mart reserves the right to change or suspend the website and its features for any reason without notice, including but not limited to repairs, planned maintenance or upgrades, and shall not be liable for any such suspension.

In the event that Nature’s Mart, in its sole discretion, considers that you are making any illegal or unauthorized use of the website or your use of the website is in breach of its terms and conditions, Nature’s Mart reserves the right to take any action that it deems necessary, including terminating without notice your use of the website and, in the case of illegal use, instigating legal proceedings.

Intellectual Property

The content on Nature’s Mart website including but not limited to information, product images, logos, typefaces, advertisement artwork, videos and graphics are protected by copyrights, trademarks or other proprietary rights. You may not modify, remove, delete, publish, transmit, distribute, re-produce, sell or re-use this content.

Delivery

Nature’s Mart strives to meet delivery timelines through its logistic partner, however, it will not be held liable if there are delays beyond its control. Nature’s Mart will only deliver to mainland Singapore except Sentosa and Jurong Island or as stipulated by its logistics partner.

Credit Card Payment

Nature’s Mart will not be held liable for credit card fraud. As no credit card details are stored on the website, users are liable for the fraudulent use of their credit cards unless proven otherwise by the user.

Passwords

Users of the website are responsible for the safeguarding of their account’s password and for the activities and actions on the site using their accounts. We encourage users to use “strong” passwords (passwords that use a combination of upper/lower case letters and numbers) with your account. Nature’s Mart cannot and will not be liable for any loss or damage arising from the misuse of your account.

Contests and Discount Vouchers

We may offer contests and discount vouchers through the website or communicated through social media. The terms and conditions of these contests and discount vouchers will be presented to you at the point of sign-up or usage.

Liability of Content

The website may offer health, beauty, food, fitness or nutritional information designed for education purposes only. This may be sourced from proprietary information, reliable health and beauty resources or commonly available data and information. Nature’s Mart will not be liable for the use of this information. It should not be used as a replacement to the advice, diagnosis or treatment of a medical professional. If there is any doubt about your personal health condition, please consult your medical professional for professional advice.

External Links

The website may contain links to external websites or resources. Nature’s Mart will not be liable for the content, products and services available on these websites or resources. The links do not imply endorsement by Nature’s Mart and users assume the risk from the use of any such websites and resources.

Disclaimer of Liability

Nature’s Mart will not be liable for any direct, indirect, special, incidental, consequential or exemplary damages arising from your use of or inability to use the website and services.

Indemnification

You hereby agree to indemnify Nature’s Mart and its employees, contractors, officers , directors, agents, affiliated companies and suppliers and hold us harmless against all liabilities, claims, losses, damages and expenses including legal fees that arise from your use or misuse of the website and its services.

Electronic Contract

Your use of the website constitutes agreement to its terms and conditions and transactions performed on the website constitute your consent to enter into agreements with us electronically. All contracts completed electronically will be deemed legally binding.

Changes to Terms & Conditions

Nature’s Mart reserves the right to amend the terms and conditions of the website on its sole discretion without prior notice.